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Conciliation is similar to arbitration; however, you and the other party meet with the conciliator separately (not a group meeting).Request a copy of the rules of any program before deciding to participate.Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.
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You can also contact your state's attorney general or consumer protection office, law school clinics, or the Better Business Bureau to find a dispute resolution program.
Mediation, arbitration, and conciliation are the three common types of dispute resolution.
If you believe that you have been the victim of a fraud, file a complaint to the correct government agency.
File telemarketing complaints with the Do Not Call Registry.
During mediation, both sides involved in the dispute meet with a neutral third party, a mediator, to create their own agreement jointly.
In arbitration, the third party, an arbitrator, decides how to settle the problem.For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.If the problem with a product or service is minor, you must accept a free repair if the business offers you one.You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one.For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.If the product is found not to have a problem, you may be required to pay the transport or inspection costs.